Do you offer free shipping?

Yes, we offer free shipping in the continental United States (Alaska and Hawaii excluded)

Do you ship outside of the United States?

Yes, we can ship just about anywhere, but we have to charge shipping if outside the continental United States.  Please contact us for shipping availability and price quote.

Do you guarantee your products?

Yes, if you’re not happy with any item, for whatever reason, you can return it within 30 days of delivery. Some restrictions apply. Please read more about our RETURN POLICY.

Do you accept returns?

Yes, if you’re not happy with any item you can return it within 30 days of delivery. Some restrictions apply. Please read more about our RETURN POLICY.

What is the skill level needed for installation?

All of our products are relatively easy to install with no special skills needed.  Our installation instructions are easy to follow with great text documentation and many photos. We also offer free installation support either by phone or email. steve@myprivatepatio.com

How long does it take to receive my product?

Most shipments are delivered in 7 days or less.  We always keep you up to date with tracking numbers and possible delays.

Do you offer special promotions or sales?

Yes! You can sign up for special offers with just your email. Go to any page, scroll all the way down and on the left side you’ll see the signup form.

What are your hours?

We’re an online ecommerce business so you can order products 24-7.  We reply to questions from our contact us page, Monday – Friday, 8:00 AM – 5:00 PM MDT.

Where are you located?

We’re located in the Denver, Colorado metro area.

Do you offer installation?

We only offer installation in the Denver, Colorado metro area. If you need help finding an installer, contact us and we’ll help you find someone.

What is your privacy policy?

Please click our privacy policy link.